Your Complaint Has Been Accepted
Thank you for filing your complaint with the National Do Not Call Registry.
Do not call complaints will be entered into a secure online database available to civil and criminal law enforcement agencies. While the FTC does not resolve individual consumer problems, your complaint will help the agency investigate the company, and could lead to law enforcement action.
Click on a question below to learn more.
Will I hear back from the FTC regarding my complaint?
Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.
What can I do to stop unwanted calls?
Make sure your number is on the Do Not Call Registry.
Hang up on illegal sales calls. If your number is on the Registry, and you get a sales call, or you get an illegal robocall, don’t interact in any way. Don’t press buttons to be taken off the call list or to talk to a live person. Doing so will probably lead to more unwanted calls. Instead, hang up and file a complaint with the FTC.
Investigate whether call blocking can help.
- If you get repeated illegal calls from one particular number, contact your phone company. Ask to block that number, but first ask whether there’s a fee for this service.
- If you get unwanted calls from many different numbers, look into a call blocking solution. There are online call blocking services, call blocking boxes, and smartphone apps that block unwanted calls. Research whether the service costs money and whether it’s effective. Do an online search to look for reviews from experts and other users.
My number is on the Registry, so why am I still getting illegal calls?
Since 2009, the FTC has seen a significant increase in the number of illegal sales calls – particularly robocalls. The reason is technology. Internet powered phone systems make it cheap and easy for scammers to make illegal calls from anywhere in the world, and to display fake caller ID information, which helps them hide from law enforcement.
What is the FTC doing to stop these calls?
To date, the FTC has sued hundreds of companies and individuals who were responsible for placing unwanted calls, and has obtained over a billion dollars in judgments against violators.
In addition, the FTC is leading several initiatives to develop a technology-based solution. The FTC has sponsored a series of robocall contests challenging the tech savvy public to design tools that block robocalls and help investigators track down and stop robocallers. The FTC also is encouraging industry efforts to combat caller ID spoofing.
I gave you the phone number of the company who called me illegally. Why isn’t the FTC doing something?
Current technology makes it easy for scammers to fake or “spoof” caller ID information, so the number you reported in your complaint probably isn’t real. Without more information, it’s difficult for the FTC and other law enforcement agencies to identify the actual caller. Nonetheless, the FTC analyzes complaint data and trends to identify illegal callers based on calling patterns. The agency also is pursuing a variety of technology-based solutions to combat illegal calls and practices.
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